Solution enables the agents to be guided through various pre-built journeys, integration APIs to complete customer interactions efficiently achieving Improved Resolution time, Cost optimization etc
Tags
- Pega Products: Pega Customer Decision Hub Pega Customer Service for Communications Pega Customer Service
- Industry: Communications Service Providers Utilities
- Product Capability: Agent Desktop Decision Management Customer Journeys Low-Code App Development
- Pega Version compatibility: 8.7 8.8
- Geography: Americas, EMEA, Asia Pacific
Offering Type
Component